Terms of service

Last Updated: July 2026

OVERVIEW

Welcome to VitalBlends. Throughout these Terms of Service, the terms "VitalBlends", "we", "our", and "us" refer to VitalBlends and its online store.

VitalBlends operates this website to provide customers with a secure and convenient online shopping experience. Our website is powered by Shopify, which enables us to offer our products and process orders securely.

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, govern your access to and use of our website and the purchase of our products.

By visiting our website, placing an order, or using any of our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use our website.

SECTION 1 – ELIGIBILITY

To use our website or purchase products from VitalBlends, you must be at least 18 years of age or have permission from a parent or legal guardian.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate, current, and complete.
  • You are authorised to use the payment method submitted.
  • You will use our Services only for lawful purposes.

You agree not to provide false, misleading, or fraudulent information when interacting with our website.

SECTION 2 – YOUR ACCOUNT

You may browse our website without creating an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account.

If you believe your account has been accessed without your permission, you should notify us immediately.

VitalBlends reserves the right to suspend or terminate accounts that are used fraudulently or in violation of these Terms.

SECTION 3 – PRODUCT INFORMATION

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate and up to date.

However:

  • Product colours may vary depending on your screen settings.
  • Product images are intended for illustrative purposes.
  • Packaging may occasionally differ from images displayed online.
  • Specifications may change without prior notice where improvements are made.

While we make every effort to present products accurately, we cannot guarantee that your device will display colours or images exactly as intended.

SECTION 4 – PRODUCT AVAILABILITY

All products displayed on our website are subject to stock availability.

Adding an item to your shopping cart does not reserve that product.

If an item becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to discuss an alternative product, a revised delivery timeline, or a full refund.

We reserve the right to discontinue products or limit purchase quantities where necessary.

SECTION 5 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

Your order will only be accepted once payment has been successfully authorised and you receive an order confirmation from VitalBlends.

We reserve the right to refuse, cancel, or limit any order where:

  • Fraud is suspected.
  • Incorrect pricing is displayed due to technical errors.
  • Stock is unavailable.
  • Payment cannot be successfully processed.
  • We reasonably believe the order breaches these Terms.

If your order is cancelled after payment has been received, you will receive a full refund.

SECTION 6 – PRICING

All prices displayed on the VitalBlends website are listed in South African Rand (ZAR).

Unless otherwise stated:

  • Prices include applicable VAT where required by law.
  • Free delivery promotions apply only where specifically advertised.
  • Prices may change without prior notice.

Price changes will never affect orders that have already been accepted and paid for.

Although we strive for accuracy, genuine pricing errors may occasionally occur. If this happens, we reserve the right to cancel the affected order and issue a full refund.

SECTION 7 – PROMOTIONS AND DISCOUNTS

From time to time, VitalBlends may offer promotional discounts, bundle deals, seasonal sales, or promotional codes.

Unless specifically stated:

  • Promotions cannot be combined.
  • Promotional codes cannot be exchanged for cash.
  • Promotions apply only during the advertised period.
  • Promotions may end without prior notice.

VitalBlends reserves the right to withdraw or modify promotions where necessary, including in cases of pricing errors or misuse.

SECTION 8 – PAYMENT

Payments made through our website are processed securely using trusted third-party payment providers.

We do not store your complete payment card information.

By submitting payment, you confirm that:

  • You are authorised to use the selected payment method.
  • Payment information supplied is accurate.
  • Sufficient funds are available.

If payment authorisation fails, your order will not be processed.

SECTION 9 – SHIPPING & DELIVERY

VitalBlends currently delivers throughout South Africa using trusted courier partners.

Estimated delivery times are provided on our Shipping Policy page and are intended as estimates only.

While we make every effort to dispatch orders promptly, delivery delays may occur due to factors beyond our control, including:

  • Public holidays
  • Severe weather
  • Courier delays
  • High order volumes
  • Industrial action
  • Natural disasters

Once an order has been handed to the courier, tracking information will be provided where available.

SECTION 10 – ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

Orders may only be cancelled before they have entered processing or dispatch.

Once an order has been shipped, cancellations are no longer possible, and any return requests will be handled in accordance with our Refund & Return Policy.

SECTION 11 – CONSUMER RIGHTS

Nothing contained in these Terms limits or excludes any rights you are entitled to under applicable South African legislation, including the Consumer Protection Act.

Where any provision of these Terms conflicts with mandatory consumer protection laws, the applicable legislation shall prevail.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

VitalBlends operates its online store using the Shopify platform.

While Shopify provides the technology that powers our website, all purchases made through this website are transactions directly between you and VitalBlends.

Shopify is not responsible for:

  • Product quality
  • Product warranties
  • Delivery
  • Returns
  • Refunds
  • Customer support
  • Any contractual obligations arising from your purchase

Any questions regarding your order should be directed to VitalBlends through our customer support channels.

SECTION 13 – INTELLECTUAL PROPERTY

All content available on the VitalBlends website is the property of VitalBlends or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

This includes, but is not limited to:

  • The VitalBlends name and logo
  • Product images and photography
  • Website design and layout
  • Product descriptions
  • Graphics, icons, videos, and animations
  • Marketing material
  • Text, branding, and other original content

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit any content from this website without our prior written permission.

Nothing contained on this website grants you any ownership or licence to use our intellectual property except as expressly permitted by law.

SECTION 14 – TRADEMARKS

"VitalBlends", our logo, branding elements, slogans, and associated graphics are trademarks or proprietary assets owned by VitalBlends.

Unauthorised use of our trademarks, branding, or logos is strictly prohibited.

Any third-party trademarks displayed on our website remain the property of their respective owners.

SECTION 15 – ACCEPTABLE WEBSITE USE

You agree to use the VitalBlends website responsibly and only for lawful purposes.

When using our website, you must not:

  • Use the website for any unlawful activity.
  • Attempt to gain unauthorised access to our systems.
  • Introduce viruses, malware, or harmful code.
  • Disrupt or interfere with website functionality.
  • Impersonate another individual or business.
  • Submit false or misleading information.
  • Use the website to harass, threaten, or abuse others.
  • Interfere with another customer's use of our Services.

We reserve the right to suspend or restrict access where misuse is suspected.

SECTION 16 – WEBSITE AVAILABILITY

We aim to keep our website available at all times. However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

  • Website maintenance
  • Software updates
  • Internet outages
  • Power interruptions
  • Technical faults
  • Cybersecurity incidents
  • Circumstances beyond our reasonable control

VitalBlends shall not be liable for any loss resulting from temporary website unavailability.

SECTION 17 – THIRD-PARTY SERVICES

To operate our business efficiently, VitalBlends relies on trusted third-party service providers.

These may include:

  • Shopify
  • Yoco
  • Aramex
  • Google
  • Meta
  • Analytics providers
  • Marketing platforms
  • Fraud prevention services

These providers operate independently and have their own terms and privacy policies.

While we carefully select our service providers, we are not responsible for their independent actions or policies.

SECTION 18 – THIRD-PARTY LINKS

Our website may contain links to external websites or services for your convenience.

These links do not imply endorsement by VitalBlends.

We are not responsible for:

  • Third-party content
  • Website availability
  • Privacy practices
  • Security measures
  • Products or services offered by external websites

You access third-party websites entirely at your own risk.

SECTION 19 – PRIVACY

Protecting your personal information is important to us.

Our collection, storage, and processing of personal information are governed by our Privacy Policy and applicable South African legislation, including the Protection of Personal Information Act (POPIA).

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Because our website operates on Shopify, certain information may also be processed by Shopify and our trusted service providers solely for the purpose of processing payments, fulfilling orders, improving our Services, and complying with legal obligations.

SECTION 20 – CUSTOMER REVIEWS & FEEDBACK

We welcome customer reviews, testimonials, suggestions, and feedback.

By submitting any review, photograph, testimonial, comment, or other content to VitalBlends, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, edit, and share that content for promotional or operational purposes.

You confirm that:

  • The content is truthful.
  • You own the rights to the content or have permission to share it.
  • Your submission does not infringe the rights of another person.

We reserve the right, but not the obligation, to remove content that we consider inappropriate, offensive, misleading, unlawful, or fraudulent.

SECTION 21 – PROMOTIONAL CONTENT

From time to time, VitalBlends may use customer reviews, testimonials, ratings, photographs, or user-generated content in marketing materials, advertisements, social media, or on our website.

Where legally required, we will obtain the necessary consent before using identifiable customer photographs or videos.

We may edit submissions for spelling, grammar, formatting, or length without changing their intended meaning.

SECTION 22 – ACCURACY OF WEBSITE INFORMATION

Although we make every effort to ensure that information on our website is accurate and up to date, occasional errors may occur.

These may include errors relating to:

  • Product descriptions
  • Images
  • Specifications
  • Pricing
  • Promotions
  • Stock availability
  • Shipping estimates

VitalBlends reserves the right to correct errors, update information, or cancel orders where incorrect information has been displayed.

If an affected order has already been paid for, a full refund will be provided where appropriate.

SECTION 23 – PROHIBITED USES

You agree not to use our website or Services to:

  • Violate any law or regulation.
  • Commit fraud.
  • Infringe intellectual property rights.
  • Upload harmful software.
  • Send spam or unsolicited communications.
  • Harvest or collect customer information.
  • Misrepresent your identity.
  • Attempt to interfere with website security.
  • Engage in abusive or threatening behaviour.
  • Circumvent website protections or restrictions.

Any violation of this section may result in suspension of your access, cancellation of orders, or legal action where appropriate.

SECTION 24 – AUTOMATED ACCESS

You may not use bots, crawlers, scripts, artificial intelligence tools, scraping software, or other automated technologies to access, copy, extract, monitor, or reproduce content from the VitalBlends website without our prior written permission.

This restriction does not apply to recognised search engines indexing publicly available pages in accordance with accepted internet standards.

SECTION 25 – WEBSITE SECURITY

We take reasonable measures to protect our website, systems, and customer information.

You agree not to:

  • Attempt to bypass security features.
  • Test vulnerabilities without authorisation.
  • Gain unauthorised access to servers or databases.
  • Introduce malicious software.
  • Disrupt website functionality.

Any attempt to compromise the security of our website may be investigated and reported to the relevant authorities.

VitalBlends is committed to providing customers with a safe, secure, and trustworthy online shopping experience.

SECTION 26 – SUSPENSION AND TERMINATION

VitalBlends reserves the right to suspend, restrict, or terminate your access to our website or Services if we reasonably believe that you have violated these Terms of Service, engaged in fraudulent activity, or used our website in a manner that could harm VitalBlends, our customers, or third parties.

Examples include, but are not limited to:

  • Fraudulent purchases or payment disputes made in bad faith.
  • Providing false or misleading information.
  • Abusive or threatening behaviour towards our staff.
  • Misuse of our website or Services.
  • Attempts to interfere with website security.
  • Breach of applicable laws or regulations.

Termination of your access does not affect any rights or obligations that arose before the date of termination.

SECTION 27 – PRODUCT DISCLAIMER

VitalBlends products are intended for their ordinary household purpose only.

Customers are responsible for reading and following all product instructions, safety information, and care guidelines before using any product purchased from our store.

VitalBlends shall not be responsible for damage, injury, or loss resulting from:

  • Improper use of a product.
  • Failure to follow provided instructions.
  • Accidental misuse.
  • Unauthorised repairs or modifications.
  • Normal wear and tear.
  • Use of the product for purposes other than those intended.

Nothing contained in this section limits any rights you may have under the Consumer Protection Act or other applicable South African legislation.

SECTION 28 – WEBSITE DISCLAIMER

The information provided on the VitalBlends website is intended for general informational and shopping purposes only.

Although we make every reasonable effort to ensure that all information is accurate, complete, and current, we do not guarantee that all content will always be free from errors or omissions.

VitalBlends reserves the right to modify, update, or remove content from the website without prior notice.

Any reliance placed on information obtained from this website is at your own risk.

SECTION 29 – DISCLAIMER OF WARRANTIES

Except where otherwise required by applicable law, the VitalBlends website, Services, and products are provided on an "as available" and "as is" basis.

We do not warrant that:

  • The website will always be available.
  • The website will operate without interruption.
  • The website will be free from technical errors.
  • The website will always be secure against cyber threats.
  • All information will always be completely accurate.

Nothing in these Terms excludes any statutory warranties or consumer rights that cannot lawfully be excluded under South African law.

SECTION 30 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VitalBlends shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Your use of our website.
  • Your inability to access our website.
  • Delayed deliveries caused by circumstances beyond our control.
  • Loss of profits or business opportunities.
  • Data loss.
  • Technical failures.
  • Third-party service interruptions.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by law.

Nothing in these Terms limits liability where such limitation would be unlawful.

SECTION 31 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VitalBlends, its owners, employees, contractors, service providers, and affiliates against any claims, losses, damages, liabilities, costs, or legal expenses arising from:

  • Your breach of these Terms.
  • Your misuse of our website.
  • Your violation of applicable laws.
  • Your infringement of another person's rights.
  • Your misuse of products purchased from VitalBlends.

This obligation survives the termination of your use of our Services.

SECTION 32 – FORCE MAJEURE

VitalBlends shall not be held responsible for delays or failure to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Severe weather.
  • Power outages.
  • Internet disruptions.
  • Government action.
  • Civil unrest.
  • Labour strikes.
  • Pandemics or public health emergencies.
  • Courier disruptions.
  • Supply chain interruptions.

During such events, our obligations will be suspended only for the duration of the affected period.

SECTION 33 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

SECTION 34 – NO WAIVER

If VitalBlends fails to enforce any provision of these Terms at any time, this shall not constitute a waiver of that provision or any other rights available to us.

Any waiver shall only be effective if made in writing.

SECTION 35 – ENTIRE AGREEMENT

These Terms of Service, together with our:

  • Privacy Policy
  • Shipping Policy
  • Refund & Return Policy
  • Contact Information

constitute the complete agreement between you and VitalBlends regarding your use of our website and Services.

These Terms replace any prior communications or agreements relating to the same subject matter.

SECTION 36 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of the VitalBlends website shall be subject to the jurisdiction of the competent courts of South Africa.

Nothing contained in these Terms limits any rights available to consumers under applicable legislation, including but not limited to:

  • The Consumer Protection Act, 68 of 2008.
  • The Electronic Communications and Transactions Act, 25 of 2002.
  • The Protection of Personal Information Act (POPIA), 4 of 2013.
  • Any other applicable South African legislation.

SECTION 37 – CHANGES TO THESE TERMS

VitalBlends reserves the right to amend, update, or replace these Terms of Service at any time.

The latest version will always be published on this page together with the date of the most recent revision.

Where material changes are made, we may notify customers through our website or other appropriate communication channels.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms.

SECTION 38 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, our products, or any aspect of our Services, please contact us using the details below.

VitalBlends

Email: vitalblendsza@gmail.com

We aim to respond to all customer enquiries within 1–2 business days.

© 2026 VitalBlends. All Rights Reserved.

These Terms of Service are intended to provide a fair, transparent, and legally compliant framework for the use of the VitalBlends website and Services. Nothing contained herein is intended to limit or exclude any rights that consumers are entitled to under applicable South African law.