Contact information

We're Here to Help

At VitalBlends™, we're committed to providing friendly, reliable customer support. Whether you have a question about your order, our products, shipping, or anything else, we're here to assist you.

Customer Support

Our primary method of communication is via email.

We aim to respond to all enquiries within 1–2 business days.

How We Can Help

• Product enquiries
• Order updates
• Shipping & delivery questions
• Returns & refunds
• Warranty enquiries
• Website assistance
• General customer support

Business Hours

Enquiries received outside business hours will be answered as soon as possible on the next business day.

Before Contacting Us

To help us resolve your enquiry as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• The email address used when placing your order
• A clear description of your enquiry
• Photos or videos if reporting a damaged or faulty product

Response Times

• General enquiries: 1–2 business days
• Order-related enquiries: As quickly as possible during business hours
• Returns and refund requests: After reviewing the information provided

Response times may be slightly longer during promotional periods, weekends, or South African public holidays.

Our Commitment

Every customer matters to us. We are committed to providing professional, respectful and efficient support while resolving enquiries fairly, transparently and in accordance with our store policies and applicable South African consumer protection laws.